Since we launched the new website a month or so back we've been working to fix a few bugs. One of which was emptying the shopping cart when going through the checkout process using Safari on an IOS device (ie iPhone / iPad).
After some extensive testing we've uncovered the cause...
When we launched the new website we also switched to a fully secure site (with all URL's using HTTPS). For some users that had stored a cookie on Safari from the old site, we suspect this then causes the shopping cart to empty on the new site.
The fix for this is simply to clear your browser cache in the Safari settings in your IOS device as follows.
1. Go to Settings and then Safari:
2. Click on Advanced.
3. Click on Website Data.
4. Select "avt.bike" by clicking the red circle to the left of it.
5. Select "Delete" to clear the cache just for our website.