Shipping Insurance

What is covered?

Lost shipments that you do not receive and that the carrier does not show as delivered are covered. Shipments that are damaged during transit are covered. Shipments with damaged packaging that are missing some or all of the contents are covered as well. Also, this insurance covers you when the carrier shows your shipment as delivered but you actually did not receive it. All shipping methods are covered: FedEx, UPS, and all USPS methods including first class and standard international post. 

When does coverage begin and end?

Shipping Insurance covers your shipment starting from the time it is in possession of the shipping carrier until the time the carrier shows that your shipment has been delivered or when you have received your shipment. Shipments are considered delivered and insurance ends if anyone at the delivery address signs for the shipment.

What is the remedy for missing, lost, mis-delivered, or damaged shipments?

You will receive a complete replacement of your shipment or the replacement of any portion that was lost or damaged during transit. If a replacement product is no longer available from us, you will receive a refund in the amount of the purchase price, or you can choose an alternate product, whichever you prefer. 

When can a claim be filed?

Shipsurance will only allow claims to be submitted after 20 calendar days for domestic shipments and 40 calendar days for international shipments. To make a claim please contact us.

What is not covered?

This insurance only covers your shipment during transit and does not include any coverage of any kind once you have received your shipment. Shipments are not covered if you provide us with an incorrect delivery address. There is no product warranty coverage under this insurance. The manufacturer's warranty and our return policy remain in full effect however. 

How To File A Claim:

To file a claim, contact us and provide us with your Order Number. We will then retrieve the records and begin the claims process. For shipments with damaged or missing contents, we may ask that you provide the damaged item(s), container, wrapping, packaging and any other contents received, or a photograph, at our discretion. 

What happens if I receive a replacement shipment or refund and then the original shipment arrives?

When this happens, please contact us for return shipping instructions. This insurance covers the cost of returning any duplicate shipments to us so you will be reimbursed for return shipping costs as long as you receive a Return Authorization number from us prior to sending back the duplicate shipment.